FAQ

Answers to the most common questions about sourcing, logistics and cooperation with Actitrade.

Benefits of hiring a broker — how it can help your business

Working with a broker brings professional support, reduced costs and faster access to vetted suppliers. We leverage our network and streamline negotiations. In many cases, projects with a valid VAT number can benefit from 0% intra-EU VAT (where applicable).

In practice, we manage the import process on your behalf, help avoid delays and keep your project on schedule and within budget.

We ensure that all documentation (invoices, certificates of origin, customs declarations) is prepared correctly and submitted on time, compliant with both domestic and foreign regulations.

Thanks to relationships with suppliers and carriers, we negotiate better prices and terms. We always choose the most cost-effective options — consolidating shipments, optimising routes or selecting the best freight forwarders.

We coordinate forwarding, tracking and delivery scheduling. Optional warehousing in Poland helps when you need temporary storage or staging before use, reducing stress from dealing with multiple providers.

Guidance on proper packing and insurance protects against damage, loss or theft during shipping — crucial for high-value building materials and other fragile items.

We take over the administrative burden: processing orders, arranging transport and coordinating the full cross-border process so your team can focus on core work.

Our connections with manufacturers and distributors help find the right sources — including specialised, eco-friendly or custom-made materials — that match your exact requirements.

We help navigate currency exchange, secure international payment methods and fraud-prevention practices so that settlements are handled correctly.

If issues arise with quality, delivery or documentation, we act quickly as an intermediary to resolve them professionally and keep your project on track.

We tailor support to your needs — advising on material choices, proposing alternatives, or coordinating just-in-time deliveries for your schedules.

Which type of products are included in your sales offer?

  • Handmade bricks, clay bricks, lightweight aerated concrete blocks, clay blocks for partition walls and structural applications.
  • Roofing materials such as metal sheets, clay or concrete tiles, roofing membranes, and insulation layers for temperature regulation and waterproofing.
  • Tiles: Ceramic, porcelain, mosaic, and natural stone tiles for flooring, walls, and backsplashes.
  • Flooring: A wide range including hardwood, laminate and vinyl flooring.
  • Paints & coatings: Interior/exterior wall paints, membranes, decorative finishes, primers and protective coatings for wood and metal surfaces.
  • Wall cladding: MDF, PVC, wood, metal panels or stone/brick cladding for both aesthetics and protection.
  • Thermal insulation: Rock wool, mineral wool and PIR boards incl. full systems (external wall insulation, floor insulation, etc.).
  • Sound insulation: Acoustic products to minimise noise transmission for homes, offices and commercial spaces.
  • Windows: Single/double/triple-glazed PVC, aluminium and timber frames with casement, sliding and other openings.
  • Doors: Wooden, metal, uPVC and composite doors for both interior and exterior use, including custom-sized designs.
  • Toilets: Wall-mounted, floor-mounted and low-flow models.
  • Sinks: Pedestal, countertop and under-mount sinks; stylish washbasins.
  • Bathtubs & showers: Freestanding bathtubs, whirlpool bathtubs, built-in showers, shower trays and enclosures.
  • Fittings: Faucets, showerheads, towel racks, mirrors and bathroom storage accessories.
  • Living room: Sofas, coffee tables, chairs, bookshelves, entertainment units and TV stands.
  • Bedroom: Beds, wardrobes, side tables, dressers and armoires.
  • Kitchen: Custom cabinets, countertops, kitchen islands, storage solutions and shelves.
  • Office: Desks, ergonomic chairs, filing cabinets and office storage solutions.
  • Windows: Double-/triple-glazed windows, PVC, aluminium and wooden frames with various opening styles (casement, sliding, etc.).
  • Doors: Wooden, metal, uPVC and composite doors for interior and exterior use.
  • Tailored solutions: Bespoke furniture, doors and windows; speciality bricks, blocks or cladding made to unique sizes, dimensions or finishes.
  • Sourcing: Beyond construction and furniture we can quote energy-efficiency and renewable products, plumbing/water systems, electrical products, landscape and home-décor items — including warehousing & distribution.

What is common delivery turnaround?

Delivery turnaround can vary depending on several factors. The most common are listed below:

Each supplier has its own processing time, ranging from a few hours to several days — depending on shipping policies, inventory availability and order complexity.

In-stock items usually have a quicker turnaround than back-order or made-to-order products which are confirmed before the order is placed and paid.

Delivery time can vary depending on where the order is being shipped to, selected routes and customs specifics.

Once all items arrive at our warehouse, the time it takes to check and consolidate the whole order may vary based on the volume of items, logistics coordination and required export packaging.

Containers: full load typically 11–15 working days. Trucks: full load ~6–10 working days; part loads depend on space availability and route.

Yes. You can usually track your order after it has been placed. Our customer service provides regular e-mail updates on your shipment status until it safely arrives at your delivery address.

Can I make changes to my order after it has been placed?

The ability to change an order after placement depends on supplier policies, current shipping status and the nature of the materials. In general:

  • Before shipment

    If the order hasn’t shipped and is in consolidation, we can often adjust quantities, specifications or delivery details and sometimes add/remove items. Please contact us as soon as possible.

  • Custom orders

    Items manufactured to specification (e.g., bespoke sizes/finishes) are unlikely to be changeable once the order is confirmed and production has started.

  • Key points

    • Act fast: the earlier you catch a mistake or decide on a change, the easier and cheaper it will be.
    • Costs involved: changes/corrections — especially after dispatch — may incur extra costs (shipping fees, customs adjustments or restocking fees).

What should I do if I encounter issues with my order?

If you have an issue with your order, please contact us immediately.

  • Contact us immediately

    Email sales@actitrade.eu with the order number, shipping address and any relevant details to help us locate your order quickly.

  • Describe the issue clearly

    Be specific: describe the problem in detail (e.g., wrong item, damaged product, delayed delivery, missing item).

  • Provide photos or screenshots

    If the issue relates to a damaged/incorrect item, clear photos greatly speed up resolution.

By following these steps, you increase the chances of resolving any issues with your order efficiently.

Actitrade — Sales & Logistics